Position: Residential Care Officer&nbsp;Position Type: Full-Time &nbsp;&nbsp;Salary:&nbsp;$85,000 plus superannuation per annum&nbsp;Location: Mawson Lakes Clares SA 5095&nbsp;Bright Hope is committed to providing high-quality residential care services to vulnerable children, youth or persons with disability (depending on your service focus). They aim to foster safe, supportive environments that promote wellbeing, growth, and recovery. As a Residential Care Officer you will play a critical role in delivering person-centred care, supervision, and support within residential settings.&nbsp;As a Residential Care Officer is responsible for providing care, supervision, and support to residents -children, youth, or persons with disability. This role ensures each person’s safety, wellbeing, developmental support, and social connection, while working collaboratively with the care team, families, and external agencies.&nbsp;&nbsp;&nbsp;&nbsp; <h3>Benefits</h3><ul style="list-style-type:disc;"><li>Competitive pay and fair employment conditions in line with industry standards.</li><li>Supportive, inclusive, and values-driven workplace culture.</li><li>Ongoing professional development, supervision, and training opportunities.</li><li>Flexible rosters to promote work–life balance.</li><li>Access to employee wellbeing and assistance programs.</li><li>Safe and positive working environment with strong leadership support.</li><li>Meaningful and rewarding work that makes a real difference in people’s lives.</li><li>Opportunities for career growth and internal progression.</li></ul> <h3>Task & responsibilities</h3>Key Responsibilities:<ul style="list-style-type:disc;"><li>Deliver compassionate, person-centred care and supervision to residents, ensuring their physical, emotional, and social wellbeing are consistently supported.</li><li>Create and maintain a safe, nurturing, and respectful residential environment that promotes dignity, self-worth, and personal independence.</li><li>Implement tailored individual care and behaviour support plans in collaboration with multidisciplinary teams to meet each resident’s unique needs and goals.</li><li>Monitor residents’ progress, document observations, and adjust care approaches to achieve positive therapeutic and developmental outcomes.</li><li>Support residents in developing emotional regulation, social skills, and resilience through trauma-informed and strengths-based practices.</li><li>Assist residents with daily living activities, including personal hygiene, meal preparation, budgeting, and household management, to enhance autonomy and life skills.</li><li>Ensure compliance with all health, safety, and wellbeing requirements, promptly responding to risks, incidents, and emergencies in accordance with policy.</li><li>Maintain accurate, confidential, and up-to-date records, including case notes, incident reports, and progress documentation, consistent with organisational standards.</li><li>Collaborate effectively with families, guardians, caseworkers, and allied health professionals to coordinate holistic and consistent care.</li><li>Advocate for residents’ rights, preferences, and cultural identities, ensuring their voices are heard and respected in all aspects of service delivery.</li><li>Participate actively in team meetings, debriefings, and reflective practice sessions to promote collaboration and continuous improvement.</li><li>Contribute to organisational development by identifying opportunities to enhance service quality, resident outcomes, and operational efficiency.</li><li>Adhere to professional and ethical standards while upholding Bright Hope’s values, mission, and code of conduct.</li><li>Engage in ongoing professional learning to maintain current knowledge in residential care, behaviour management, and trauma-informed practice.</li></ul>&nbsp; <h3>Qualification & experience</h3>Requirements:<ul style="list-style-type:disc;"><li>Diploma or higher qualification in Community Services, Welfare, Youth Work, Disability, Social Work or related field.</li><li>A minimum of 12 months of prior relevant experience&nbsp;</li><li>Additional specialised training or certification in behaviour support, trauma-informed care, first aid, or mental health is desirable.</li><li>Previous experience working in residential care, youth services, disability services, or a similar setting.</li><li>Demonstrated experience in case planning, behaviour management, risk assessment, and liaising with external agencies.</li><li>Strong interpersonal, communication, and relationship building skills (with residents, families, colleagues, external stakeholders).</li><li>Assessment, planning and evaluation skills - ability to translate theory into practice.</li><li>Conflict resolution, de-escalation, behaviour support skills.</li><li>Ability to maintain composure under stress, to respond to crisis situations.</li><li>Strong documentation, record-keeping, reporting and computer literacy skills.</li><li>Organisational skills, ability to prioritise, manage time and juggle multiple responsibilities.</li><li>Understanding of relevant legislation, standards, policies (child protection, disability, privacy, working with children, etc.).</li><li>Commitment to person-centred practice, cultural sensitivity, trauma-informed care, dignity and rights of individuals.</li><li>High ethical standards, confidentiality, integrity.</li><li>Flexibility to work across shifts, including evenings, weekends, overnight.</li><li>Valid Working with Children Check / Police Clearance / National Criminal History Check.</li><li>First Aid &amp; CPR certification (or willingness to obtain).</li><li>Valid driver’s licence (if role involves transport or offsite activities).</li></ul>

Community Services & Development

Annual

Make a meaningful impact every day by providing vital, hands-on support to empower individuals in our community.

Residential Care Officer

Full time

The Community Worker supports individuals with disability and other support needs to improve their independence, wellbeing, social participation and access to appropriate community services. The role provides person-centred support, assists participants to achieve their goals, advocates for their needs and connects them with relevant services and community resources.&nbsp;The Community Worker provides practical and person-centred support to individuals, assisting them to develop independence, participate in community activities and access appropriate community services and resources. The role works closely with individuals, families, carers, support providers and other relevant stakeholders to understand individual needs, monitor progress and promote wellbeing, social inclusion and meaningful participation within the community.&nbsp;&nbsp;DUTIES &amp; RESPONSIBILITIES&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Assess participants' individual needs, circumstances, goals and support requirements and develop appropriate person-centred support approaches.•&nbsp;&nbsp;&nbsp;&nbsp;Provide practical assistance and guidance to participants to promote independence, confidence, wellbeing and participation in daily and community activities.•&nbsp;&nbsp;&nbsp;&nbsp;Support participants to access community services, health services, education, employment opportunities, recreational activities and other appropriate resources.•&nbsp;&nbsp;&nbsp;&nbsp;Assist participants to identify personal goals and develop strategies to achieve greater independence and social inclusion.•&nbsp;&nbsp;&nbsp;&nbsp;Advocate for participants' needs, preferences, rights and interests when communicating with service providers, families and other relevant stakeholders.•&nbsp;&nbsp;&nbsp;&nbsp;Establish and maintain positive, respectful and professional relationships with participants, families, carers and community service providers.•&nbsp;&nbsp;&nbsp;&nbsp;Assist participants with community participation, including attending appointments, social activities, community events and recreational programs where required.•&nbsp;&nbsp;&nbsp;&nbsp;Provide information and referrals to appropriate government, community, health and social support services based on participants' individual circumstances.•&nbsp;&nbsp;&nbsp;&nbsp;Monitor participants' progress and provide feedback regarding changes in their needs, circumstances, wellbeing and achievement of goals.•&nbsp;&nbsp;&nbsp;&nbsp;Maintain accurate and confidential participant records, case notes, progress reports and other documentation in accordance with organisational and NDIS requirements.•&nbsp;&nbsp;&nbsp;&nbsp;Identify and report concerns relating to participant safety, wellbeing, safeguarding or changes in support requirements to management.•&nbsp;&nbsp;&nbsp;&nbsp;Assist participants in developing daily living skills, decision-making abilities, communication skills and confidence to increase their independence.•&nbsp;&nbsp;&nbsp;&nbsp;Coordinate with support workers and other service providers to promote continuity and consistency of participant support.•&nbsp;&nbsp;&nbsp;&nbsp;Support participants to develop and maintain social connections and meaningful relationships within their communities.•&nbsp;&nbsp;&nbsp;&nbsp;Participate in case discussions and meetings with management, families, carers and relevant professionals to review participant needs and support outcomes.•&nbsp;&nbsp;&nbsp;&nbsp;Ensure all support activities are delivered in accordance with organisational policies, participant rights, privacy and confidentiality requirements, and relevant NDIS standards.&nbsp;QUALIFICATIONS &amp; REQUIREMENTS&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Must have a relevant associate degree, advanced diploma, diploma or higher qualification.•&nbsp;&nbsp;&nbsp;&nbsp;At least 1 year of full-time relevant experience.•&nbsp;&nbsp;&nbsp;&nbsp;In some cases, relevant experience and/or on-the-job training may be required in addition to formal qualifications.•&nbsp;&nbsp;&nbsp;&nbsp;Strong teamwork abilities, communication skills, and capacity to follow instructions accurately.BENEFITS&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Competitive salary and stable long-term employment•&nbsp;&nbsp;&nbsp;&nbsp;Opportunities for training and career development•&nbsp;&nbsp;&nbsp;&nbsp;Supportive and safe working environment•&nbsp;&nbsp;&nbsp;&nbsp; Work–life balance with consistent, reliable hours&nbsp;

Support individuals to build independence, engage in community life, access services, and achieve personal goals through practical, person-centred sup

COMMUNITY WORKER

Position: Community WorkerEmployer: KOALA HEALTHCARE SERVICES PTY LTD trading as Koala Life CareABN: 72 664 176 685Location: Prospect SA 5082&nbsp;Employment type: Full-time (minimum 38 hours per week)Remuneration: $95,000 – $105,000 per annum, excluding superannuation(Advertisement run by Efficient Recruitment services Pty ltd on behalf of Koala Life Care) <h3>Benefits</h3>About the PositionThis is a full-time, client-facing Community Worker role of at least 38 hours per week. The position sits within our coordination function and reports to the Director. The Community Worker will work with participants of all ages — adults, children and young people — and with their families and support networks. The work covers housing and homelessness, mental health and psychosocial disability, alcohol and other drugs support, community participation, and therapeutic and family support.The role is hands-on. It involves intake and assessment, planning individual supports, coordinating services across hospitals, housing providers, NDIS, health and community agencies, advocating for participants, and staying with people through crisis, discharge and longer-term recovery. It is not a clinical or therapeutic practitioner role. The Community Worker operates within Koala Life Care’s policies and within the rules of external agencies and available community resources. <h3>Task & responsibilities</h3>Duties of the PositionThe successful candidate will be responsible for the following work. These duties reflect the day-to-day operation of Koala Life Care and the needs of our participants.<ul><li>Receive and triage referrals from hospitals, community agencies, families and internal teams, and complete intake interviews so that each person’s circumstances, risks and priorities are properly understood before support begins.</li><li>Prepare individual support and care plans that take account of psychosocial needs, safety concerns, housing status, disability and family circumstances, and review those plans as a person’s situation changes.</li><li>Arrange and follow through a mix of practical supports, including NDIS-funded services, housing and accommodation pathways, health and allied health input, education, employment and community programs.</li><li>Speak for participants in case conferences and meetings with external services, government bodies and community organisations, so that they obtain fair access to the help they need.</li><li>Keep a close watch on how each person is travelling, record progress and setbacks, and adjust the plan where outcomes are not being achieved.</li><li>Help people who are homeless or at risk of homelessness to obtain emergency and longer-term accommodation, and work with housing providers to keep that accommodation stable.</li><li>Coordinate safe hospital discharge so that the right supports are in place at home or in another setting and the chance of an unplanned return to hospital is reduced.</li><li>Stay involved with people who are at risk of substance misuse, social isolation, family breakdown or repeated hospital admission, and connect them with AOD, mental health and community programs.</li><li>Build and maintain working relationships with community groups, welfare agencies, housing providers, hospitals, mental health services and local businesses so that participants can use existing services and so that gaps in local support are identified.</li><li>Support families and carers to take an active part in planning, and help children, young people and adults with disability to take part in education, recreation, employment and community life.</li><li>Keep accurate case notes, complete required reports, and contribute to internal review meetings, quality and compliance processes.</li><li>Work in a trauma-informed, culturally respectful way and uphold Koala Life Care’s values in every contact with participants and partners.</li></ul> <h3>Qualification & experience</h3>Skills and Experience Required<ul><li>Minimum three years’ or more paid experience in community services, NDIS, social work, disability support, case management or a closely related welfare role.</li><li>Degree in Community Services, Social Work, Disability Services or a related field.</li><li>Working knowledge of the NDIS and of how plans, providers and support coordination operate in complex situations.</li><li>Practical familiarity with housing and homelessness pathways, mental health services and alcohol and other drugs programs in South Australia.</li><li>Demonstrated ability to complete assessments, write support plans, manage a caseload and keep reliable records.</li><li>Strong spoken and written communication, and the ability to advocate calmly and clearly with external agencies.</li><li>Resilience, cultural sensitivity and a trauma-informed approach to people in crisis or with complex needs.</li><li>Membership of a relevant professional body such as AASW or ACWA is preferred.</li></ul>&nbsp;Mandatory Requirements<ul><li>Right to work in Australia.</li><li>NDIS Worker Screening Check.</li><li>Working with Children Check (DHS).</li><li>National Police Check.</li><li>Current First Aid and CPR.</li><li>Valid full Australian driver’s licence, a reliable vehicle and comprehensive car insurance.</li></ul>

Koala Life Care is a registered NDIS provider seeking full-time, client-facing Community Worker.

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